Shipping and returns

Our products are made to order. We ship to the contiguous US states and Washington, DC, except Missouri and West Virginia. Those two destinations are coming later. Ordering will be available when checkout opens.

Checkout shows the products, shipping charge, any applicable tax and total before you pay. We aim to review eligible paid orders for production within one business day. This is a review target, not a guaranteed production or arrival date.

Production and transit take additional time. Timing depends on the product and delivery service. Products may ship separately and arrive on different days. We provide shipment tracking when it is available.

If we cannot ship within the applicable time, we will contact you about revised timing and your options to wait or cancel for a refund. If we cannot fulfill your order, we will cancel it and refund you.

Check your product, size, colour and shipping address before paying. Contact us promptly if you need a change or cancellation. Before supplier release, we will cancel and refund where possible. After release, cancellation may be unavailable; we will check your order and confirm what is possible.

Approved refunds are returned through the original payment method where supported. We will confirm when a refund has been issued. Your payment provider controls when it appears in your account.

If an item arrives damaged, defective or different from what you ordered, email [email protected] with your order reference and a description. Photos can help us investigate; tell us if you cannot provide them. Genuine defects or incorrect items are eligible for replacement or refund.

Please contact us promptly. For a missing delivery, we will investigate tracking and delivery details with you. If an order has not been fulfilled, cancellation and refund remedies remain available.

Do not send an item to its packaging address or our registered-agent address. Contact us first for any return instructions.

For correctly supplied made-to-order products, we do not offer voluntary returns or exchanges for a size or colour you chose, or a change of mind. This does not affect remedies for genuine defects, incorrect items, delays or nonshipment, or rights that applicable law gives you.

Spreuke is operated by FreeBeings.io LLC. Contact us for help with your order.